Travel Agent

Staples tests travel agents in stores in plan to grow travel services

Office supply retail giant Staples is engaging in discussions with travel industry partners and has tested having travel agents in some of its stores as it pursues a strategy of becoming “the first stop to nonstop travel” both in its stores and online.

In July Caitlin Gomez, a former vice president with Clear and the Global Business Travel Association who has also held roles with Travel Leaders Corporate and the American Society of Travel Agents, joined Staples as its first director of travel strategy and partnerships.

“Our goal is to establish Staples as the convenient, reliable and all-inclusive place for

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Travel Agent

American Airlines Files Response to Travel Agents’ NDC Complaint

Skift Take

American Airlines has lashed out at US travel agents in a scathing response to the complaint that the airline’s robust distribution strategy was unfair.

Selene Brophy

American Airlines has responded to the American Society of Travel Advisors (ASTA) complaint about the airline’s ticket distribution through the New Distribution Capability (NDC), calling it “a frivolous compilation of rhetoric and unsupported allegations.”

The airline refuted ASTA’s claim that its actions harm competition or consumers. It is suggested that ASTA’s complaint represents an effort by some travel agencies to impede the pace of innovation due to their reluctance to invest in

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