These are the top airlines in 2024 according to JD Power
(WJET) — JD Power has released their annual Airline Satisfaction Study results. The study, which began collecting data in April 2023, broke down overall satisfaction in three classes: first, premium economy and economy.
The study was redesigned for this year and collected results from 9,582 passengers. It measures a passenger’s satisfaction based on performance in seven categories on a six-point scale. The categories are airline staff, digital tools, ease of travel, on-board experience, pre/post-flight experience and value for the price paid.
According to JD Power, one key finding from the study was that media coverage has a major impact on